Area Service Manager

3 days ago

Thiruvananthapuram Thiruvananthapuram Trivandrum India Ola Electric Full time

Job Description

Job Title: Area Service Manager

An exciting opportunity for fresh engineering graduates from premier institutes to begin their career journey with Ola Electric as an Area Service Manager

.
Key Roles & Responsibilitie

s: Oversee after-sales service operations for Ola Electric's scooters and Roadster model motorbikes across multiple Experience Centers and service hubs in the assigned are

a. Manage and control parts inventory variance within the assigned are

a. Drive targeted monthly revenue from service operations, accessories, and value-added offerin

gs Achieve targeted daily service productivity per Service Centr

e. Implement measures to reduce monthly escalations at each service cente

r. Maintain a minimum CSAT score of 4.5 at every service center through superior service quality and customer handlin

g. Ensure compliance with Ola's SOPs, safety protocols, and EV-specific technical guideline

s. Plan and coordinate manpower allocation to meet service demand efficientl

y. Train and mentor Service Managers, Advisors, and Technicians on product knowledge, repair techniques, and customer experience standard

s. Monitor service KPIs, prepare performance reports, and present improvement action plans to the Regional Service Manage

r. Collaborate with central quality and technical teams to resolve escalations, share product feedback, and drive continuous improveme

nt

Qualifications, Experience & Ski

- lls:
Bachelor's degree in Mechanical/Automobile Engineering from a top-tier engineering col
- lege.02 years of experience in after-sales service, preferably in the two-wheeler or automobile indu
- stry.Strong knowledge of EV systems, diagnostics, and repair proce
- sses.Proven ability to manage warranty processes, inventory control, and service revenue tar
- gets.Data-driven approach to tracking service productivity and customer satisfac
- tion.Excellent leadership, communication, and problem-solving sk
- ills.Willingness to travel extensively across the assigned

area.

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