Area service Incharge

4 weeks ago

Trivandrum, India Jio Full time
Jio is actively looking to hire candidates for the position Area Service Incharge for Kochi & Trivandrum
Key requirements are
1. Graduation and Diploma in Engineering stream.
2. Experience of 6-10 years in After sales service.
Job Description
Candidate is responsible for resource planning, recruitment and deployment.
Partner lifecycle management
Ensure onboarding quality and take accountability of service deliverables
Ensure adequate manpower availability
Monitor daily performance and motivate team and provide proper training
Visit partners, markets as required
Gather customer feedback and mentor and counsel manpower
Motivate partners for timely targets
Handle escalations and ensure satisfaction
Coordinate with Sales, Service, Network, Finance teams
Participate in various Business Activities as required
Skill sets:
Relationship management
Delegation skills
Team management
Diversity management
Problem Solving skills
Experience in area/zone for DTH Industry / Device Operations
Geography knowledge
Domain knowledge of DTH / Cable / Telecom/ Devices
Understanding of business training requirements

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