Area Service Manager

3 days ago

India Ola Electric Full time

Job Description

Qualifications, Experience & Skills:

Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent

Minimum 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function.

Expertise in using diagnostic applications and tools

Hands on experience in using Oscilloscope, Telematics & Dataloggers will bean added advantage

Key Roles & Responsibilities:

Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.

Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.

Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).

Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.

Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.

Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.

Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.

Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.

Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.

Prepare regular performance reports and present updates to the Regional Service Manager.

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