Technical Support Executive

3 days ago

Surat City Surat Gujarat, India 25a135b8-f4fe-4b6c-b794-e6ffc5305c82 Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Technical Support Job Description Template

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Technical Support Requirements:

  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

  • Technical Support Executive

    6 days ago

    Surat, Gujarat, India Uffizio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUffizio Commute is the specialised transport & mobility arm of Uffizio, Division in Surat. It combines Uffizio's deep telematics expertise with a sharp focus on commute, transit, and mobility solutions for schools, corporations, public transport systems, and mixed fleets.Role DescriptionThis is a full-time on-site role located in Surat...

  • Technical Customer Support Executive

    1 week ago

    Surat, Gujarat, India Imagica Health Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Technical Customer Support Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a Technical Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals...

  • Technical Support Engineer

    3 weeks ago

    Surat, India Atlassian Full time

    Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

  • IT Support Executive

    1 day ago

    Surat, Gujarat, India Torque Insurance Brokers Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionTorque Insurance Brokers Pvt. Ltd. (TIBPL) is a client-focused organization committed to delivering the highest standards of service. With a team of skilled risk managers, engineers, and insurance experts, TIBPL ensures that clients' insurance needs are thoroughly assessed and adequately protected. Supported by advanced infrastructure and...

  • Technical Support Engineer

    3 weeks ago

    Surat, India PS Fin Solutions Full time

    Technical Support Engineer (On-site, Ahmedabad)Location: Ahmedabad, Gujarat, IndiaEmployment Type: Full-timeExperience Required: 1–3 yearsAbout the RoleWe are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry.The ideal candidate will be responsible for providing exceptional...

  • Technical Support Executive in Surat

    1 week ago

    Surat, Gujarat, India Com Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Key Responsibilities1. Customer Support (Tickets & WhatsApp)Respond promptly and professionally to customer tickets and WhatsApp queries.Categorize and prioritize support requests based on urgency.Escalate complex issues to the technical team when required.Follow up with customers to ensure complete satisfaction.2. Customer TrainingConduct virtual training...

  • Technical Helpdesk Executive

    6 days ago

    Surat, Gujarat, India Imagica Health Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Technical Helpdesk Executive / Admin Support with Excel Skills (On-site)Location: Surat, Gujarat ( preferred candidate)Job Summary:We are looking for a T Customer Support Executive to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals with strong...

  • Technical Support Executive

    3 days ago

    A. K. Road, Surat, Gujarat, India KGK Group Of Companies Full time ₹ 2,40,000 - ₹ 9,60,000 per year

    Job Title: Technical Support ExecutiveLocation: Surat / GujaratJob Type: Full-TimeExperience Level: 1-3 yearsReports To: Technical Support LeadJob Summary:We are seeking a skilled and customer-focused Technical Support Executive to provide Level 1 and Level 2 support for our enterprise applications developed using .NET technologies and backed by an Oracle...

  • IT Support Executive

    2 days ago

    Surat, Gujarat, India Gandhi Group Of Industries Full time

    **Key Responsibilities**: - Perform field visits for installation, maintenance, and troubleshooting of: - CCTV cameras and surveillance systems - Networking devices (routers, switches, access points) - Desktops, printers, and other IT peripherals - Conduct site surveys and provide hardware and network recommendations. - Diagnose and resolve technical...