Customer Delight Executive

6 hours ago

Manpada Thane Maharashtra, India EvolvX Fitness LLP Full time ₹ 2,64,000 per year

Job Title: Customer Delight Executive

Location: [Evolvx ,Kothari Compound, Ghodbunder Rd, manpada, Thane West, Thane, Maharashtra near CarShiners]

Employment Type: Full-time

About Us

At EvolvX, we are passionate about transforming lives through fitness, wellness, and technology. We believe in creating a community where every customer feels supported, valued, and motivated to achieve their goals. As a Customer Delight Executive, you will be the voice of EvolvX, building trust, solving problems, and ensuring a seamless experience for our members.

Key Responsibilities:

  • Provide timely resolutions with empathy and professionalism, ensuring customer satisfaction.
  • Guide customers through the app features, subscription plans, and workout programs.
  • Collaborate with internal teams (tech, nutrition, training) to resolve escalations.
  • Maintain accurate records of interactions and follow up with customers when necessary.
  • Proactively connect with members to ensure they feel engaged and supported throughout their journey.
  • Strive to create a "delight" experience with every customer interaction.

Requirements

  • Excellent verbal and written communication skills (English & Hindi preferred; regional languages are a plus).
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to stay patient, empathetic, and positive in challenging situations.
  • Prior experience in customer support/calling roles is preferred but not mandatory.
  • Comfortable using email, chat, and other support systems.
  • Passion for fitness, wellness, or helping people is a big plus.

What We Offer

  • A dynamic and growth-focused work environment.
  • Opportunity to be part of a fast-growing fitness-tech community.
  • Training and mentorship to develop your skills.
  • The satisfaction of making a positive impact on people's health and lives.

Job Type: Full-time

Pay: ₹10, ₹22,000.00 per month

Work Location: In person

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