Customer Delight Executive

6 days ago

Pune Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

**About Us: Painting - The Town Green With Ugaoo**

At Ugaoo, our aim is to reintroduce you to the joy of growing your own patch of green. A space to breathe clean and live healthily - both mind and body, a green space that is your refuge. The dream is to make the world greener, one home at a time and together, we can change the landscape of the planet. We believe, even if we cannot do all the good the planet deserves, it deserves all the good we can do.

Every Plant Has a Story.

Ugaoo is not a seedling setting new roots, but rather a more contemporary branch of a 130-year old mighty tree by the name of Namdeo Umaji Agritech Pvt. Ltd. An ISO 9001-2000 certified company that has been a friend of our Indian farmers and fellow plant lovers for generations. So rest assured, this is our side of the court and its greener, literally.

We, at Ugaoo, are a team of 60 people from horticultural experts to logístical masterminds who take all the worry out of your gardening journey. We are here to help you every step of the way, from delivering the healthiest of plants to answering all your queries on how to keep them happy.

About the role: The **Customer Delight Executive** is expected to address customer concerns by educating them about their plants. If you hold a diploma/degree in horticulture and want to help plant parents in bringing up their plants, this is the role for you.
- Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
- Address customer complaints with empathy and provide quick and effective resolution as per company policies.
- Will be responsible for ensuring customer happiness throughout the process of ordering.
- Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
- Ensure you’re there with the customer every step of the way.
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays, and events

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

Work Location: In person

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