Customer Delight Executive

2 days ago

Baner Pune Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

**About Us: Grow with Ugaoo**

At Ugaoo, we're more than just a gardening brand—we're a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, Ugaoo is charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and we’re at the forefront of this transformation.

**What does that mean for you?** It means you have the opportunity to be part of a dynamic, fast-growing company that blends time-tested wisdom with modern innovation. As a young company, Ugaoo is the perfect place for those eager to make an impact, push boundaries, and grow—both personally and professionally.

**What’s In It for You?**
- **A Culture of Growth**: We’re GROWERS—Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values aren’t just buzzwords; they guide everything we do. At Ugaoo, you’ll find a supportive environment where your ideas are valued and your career can flourish.
- **Room to Innovate**: We don’t believe in sticking to the script. If you’re someone who loves taking ownership, stepping up, and challenging the status quo, Ugaoo is your stage. We encourage calculated risks and provide the space to explore new ideas, ensuring that you’re always learning and growing.
- **Performance-Driven Success**: We value results and reward ambition. In our performance-based environment, your hard work and dedication will be recognized, and your contributions will have a direct impact on the company’s success—and yours.
- **Kinship and Collaboration**: At Ugaoo, you’re not just another employee—you’re part of a unit. We work together, celebrate together, and support each other every step of the way. This sense of community is at the heart of who we are.

**Responsibilities**:

- Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
- Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills
- Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
- Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering
- Coordinate cross-functionally with internal departments to resolve customer grievances and special requests
- Ensure you’re there with the customer every step of the way
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays, and events
- Should be good with excel

**If you love plants, the world of e-commerce and super-passionate teams, we may be just the right fit for you. Side note - your home will look great once you join us.**

Pay: ₹18,000.00 - ₹22,000.00 per month

Application Question(s):

- Are you from Pune?
- What is your current salary?
- What is your expected salary?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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