Customer Relationship Executive
1 day ago
Job Summary:
The Customer Relationship Executive will be responsible for handling customer enquiries, maintaining strong client relationships, and ensuring a smooth communication flow throughout the service process. The role focuses on customer satisfaction, follow-ups, and coordination with internal teams.
Key Responsibilities:
- Handle inbound and outbound customer calls, WhatsApp messages, and emails
- Understand customer issues and explain services clearly and professionally
- Coordinate with technical and operations teams for case updates
- Follow up with customers on approvals, data verification, and deliveries
- Maintain accurate customer records in the CRM system
- Ensure timely communication and high customer satisfaction
- Handle complaints or concerns politely and efficiently
Requirements:
- Graduate in any discipline (preferred)
- Good communication skills in English, Hindi, and Marathi
- Customer-focused attitude with problem-solving skills
- Basic computer knowledge and CRM familiarity
- Ability to multitask and work in a fast-paced environment
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Paid time off
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Location:
- Baner, Pune, Maharashtra (Preferred)
Work Location: In person
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