Key Account Manager

Job Description
We are seeking a dynamic and results-driven Key Account Manager to lead sales initiatives within a designated territory.

Best fit profile Person with high self-motivation, go-getter, enthusiastic and keen for selling Person who can drive strategy and execution together.
Specific Requirements

• Proven experience in managing key accounts in general trade and enhancing product adoption
• Specializes in training and upskilling ECPs and channel partners on product knowledge
• Skilled in conducting troubleshooting visits to support product adaptation and retention
• Strong communication, negotiation, and influencing skills for effective stakeholder management
• Sound understanding of business operations and client relationship management
• Commitment and vision to strengthen the brand and expand share of wallet
• Sales and revenue-focused with strong problem-solving abilities
• Analytical mindset with comfort in data interpretation and reporting
• In-depth technical knowledge of optical products and customer behavior
• Commitment and Vision to take the brands upwards
• Conducting troubleshooting visits to execute lens adaptations.
• Specializes in training and enhancing product knowledge of general trade.

Key Responsibilities: Training Management

• Efficiency in troubleshooting to reduce lens returns.
• Provide training to internal staffs on new product and design.
• Enhance the dispensing skills of the ECP to sell higher end products
• Develop, maintain, and grow strategic relationships with key customers in the assigned territory
• Serve as the primary point of contact for major accounts, ensuring long-term engagement and retention
• Conduct periodic business reviews with key clients and align solutions to their business needs
• Handle escalations, credit and billing issues, and product complaints with professionalism and speed
• Conduct visibility audits and ensure brand presence across key outlets
• Investigate market dues and ensure timely collections through proactive follow-up

Sales Management

• Conducting market research to identify selling possibilities and evaluate customer needs
• Setting up meetings with potential clients and finding solutions for their demands and concerns
• Prepare and deliver appropriate presentations on products and services
• Generate reports with sales and financial data for review with higher ups
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Execute visibility norms across the territory as per set merchandising standards by channel.
• Track competitor's activities monthly, create process documents and communicate the same to the management and plan/execute counter strategies accordingly. Implement sales promotions.
• Handling of product complaint.
• Conduct periodic audits on visibility with selected customers, improve presence by maintaining good relations with key customers in the region.
• Responsible for the brand growth and strategies to drive sales
• Investigate historical data for market dues. Take actions in order to encourage timely payments.
• Resolve billing issues. Resolve customer credit issues

Travel Requirements:
As per business requirements

Responsibilities

• Manage and grow key customer accounts by building strong, long-term relationships.
• Conduct product training and troubleshooting to enhance ECP skills and reduce lens returns.
• Drive sales through market research, client meetings, and execution of promotional activities.
• Monitor competitor activities and implement territory-specific counter strategies.
• Resolve product, billing, and credit issues while ensuring timely collections and brand visibility.

Qualifications

• Bachelor's degree: Science, or a related field with relevant experience.
• Minimum 7–12 years of experience in optical dispensing, product training, or customer-facing roles in the eyewear or healthcare industry.
• Excellent communication and presentation skills, with the ability to train both technical and non-technical audiences.
• Problem-solving mindset with a focus on quality, customer satisfaction, and reducing product returns.
• Proficiency in MS Office and basic reporting tools.