Guest Relationship Officer

1 day ago

Srirangam Tamil Nadu, India Kauvery Hospital Full time ₹ 3,50,000 - ₹ 7,00,000 per year

Job Description for Guest Relationship Officer at Kauvery Hospitals:

As a Guest Relationship Officer at Kauvery Hospitals, you will play a crucial role in ensuring an exceptional experience for our patients and their families. You will be the first point of contact for our guests, providing them with support, information, and assistance throughout their journey in our healthcare system. The ideal candidate will demonstrate a strong commitment to patient care and will work diligently to uphold the values and reputation of Kauvery Hospitals.

Key Responsibilities:

  1. Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression.

  2. Provide information about hospital services, procedures, and policies to patients and their families.

  3. Assist patients in completing registration and admission processes, ensuring accuracy and efficiency.

  4. Address any inquiries or concerns from guests, acting as a liaison between patients and hospital staff.

  5. Coordinate with various hospital departments to ensure that patient needs are met promptly and effectively.

  6. Handle feedback and complaints professionally, working towards resolution and enhancing guest satisfaction.

  7. Maintain confidentiality of patient information while ensuring compliance with hospital policies and regulations.

  8. Conduct follow-up with patients post-discharge to gather feedback and ensure continued satisfaction.

  9. Participate in training sessions and workshops to improve skills and enhance guest relationship management.

Skills Required:

  1. Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.

  2. Strong problem-solving abilities and the capability to handle challenging situations with professionalism.

  3. Empathy and a strong customer service orientation, focused on patient care and satisfaction.

  4. Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.

  5. Attention to detail and strong organizational skills to maintain accurate records and documentation.

Tools and Technologies:

  1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

  2. Familiarity with hospital management software or electronic health record systems.

  3. Basic knowledge of customer relationship management (CRM) tools to track and manage patient interactions.

  4. Ability to use communication tools, such as phone systems and email, effectively to engage with guests.

Kauvery Hospitals is dedicated to providing high-quality healthcare services and an exceptional patient experience. We are looking for passionate individuals who are committed to making a difference in the lives of our patients. If you have a strong background in customer service and a desire to work in a healthcare environment, we encourage you to apply for the Guest Relationship Officer position.

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