Guest Relations Executive

1 week ago

Madurai Tamil Nadu, India Heritage (A unit of Grand Luxe Hotels Ltd) Full time

Greeting from Heritage Madurai "Heritage Madurai" rings with historic charm that echoes in every hallway and every room. Lounge by the Olympic-sized temple tank pool, or luxuriate in a plunge pool in your own private villa. - Act as the first point of contact for guest information - Address and document guest concerns in the database - Achieve amicable resolution to guest concerns - Coordinate with other departments to address guest concerns - Update guest records - Problem-solve to achieve guest resolution - Complete product knowledge training to answer guest questions - Promote facilities amenities and activities Preferred Qualification - 2+ years of experience in a customer service role - Experience using a multi line office phone - Able to use a computer and other office technology - Proficiency with Microsoft Office Applications - Exhibits a positive and friendly demeanor in all guest interactions - Must detail oriented to document guest interactions in the database - Keen listener with ability to address guest concerns and de-escalate issues Education: UG :Bachelors/Diploma/ Certificate Course in Hotel Management or Aviation Any Degree with similar qualification in Hotel **Salary**: Up to ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Flexible shift - Rotational shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Speak with the employer** +91 9384827754

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