Guest Relation Executive

6 days ago

Injambakkam Chennai Tamil Nadu, India VGP Heritage Full time

**Job Summary**:
**Key Responsibilities**:

- Greet guests warmly upon arrival and ensure they are comfortably seated
- Manage reservations and walk-in guest flow efficiently
- Coordinate with the service and kitchen team to ensure timely service
- Handle guest inquiries, feedback, and complaints with professionalism
- Maintain a neat and welcoming reception/waiting area
- Build rapport with regular customers and recognize VIPs
- Upsell specials, promotions, and events to enhance guest experience
- Monitor guest satisfaction throughout the dining experience
- Maintain guest records and feedback logs for continuous improvement

**Requirements**:

- Proven experience in guest relations, front office, or hospitality roles (preferred in a restaurant setting)
- Excellent verbal communication and interpersonal skills
- Well-groomed, polite, and professional demeanor
- Basic computer knowledge for reservation systems
- Multilingual abilities are a plus
- Flexible to work in shifts, weekends, and holidays

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7550036140

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