Guest Relation Executive

5 hours ago

Chennai Tamil Nadu India, Tamil Nadu The Raintree Hotels Full time

Responsibilities:

  • Welcome guests during check-in and give a fond farewell to guests while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up-to-date information on daily room occupancy.
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities, etc.
  • Check on VIP reservations, and complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to-date information on room rates, current promotions, offers, and packages.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.


EXPERIENCE:

Two years of Front Office experience, a Minimum of one year of hotel front desk supervisory experience. Additional languages spoken would be an asset. Preferable from hotel industry. Female candidates preferred.

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