Front Office Guest Service Associate

2 days ago


Chinniyampalayam Coimbatore Tamil Nadu, India SREE GOKULAM PARK Full time ₹ 2,40,000 per year

Job Title: Front Office Associate/ Supervisor

Reports to: Front Office Manager/Assistant Manager

Department: Front Office

Location: Gokulam Park at Coimbatore

Job Summary: Guest Interaction & Reception:

  • Warmly greeting guests upon arrival and departure.
  • Providing a welcoming and hospitable atmosphere.
  • Answering phone calls and responding to guest inquiries.
  • Managing guest check-in and check-out procedures efficiently.
  • Assigning rooms and issuing keys.
  • Providing information about hotel amenities, services, and local attractions.
  • Processing guest payments and managing bills.

Administrative & Coordination:

  • Handling reservations and cancellations.
  • Managing guest records and maintaining accurate data.
  • Coordinating with other departments like housekeeping and maintenance.
  • Delivering mail and messages to guests.
  • Processing food and beverage requests.

Problem Solving & Conflict Resolution:

  • Addressing guest complaints and resolving issues promptly and professionally.
  • Acting as a point of contact for guest requests and concerns.
  • Diffusing tense situations and finding solutions.

Additional Responsibilities:

  • Maintaining a clean and organized front desk area.
  • Assisting guests with luggage and other requests.
  • Upselling hotel services and amenities.
  • Ensuring guest satisfaction throughout their stay.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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