Front Office Guest Service Associate
3 days ago
Job Title: Front Office Associate/ Supervisor
Reports to: Front Office Manager/Assistant Manager
Department: Front Office
Location: Gokulam Park at Coimbatore
Job Summary: Guest Interaction & Reception:
- Warmly greeting guests upon arrival and departure.
- Providing a welcoming and hospitable atmosphere.
- Answering phone calls and responding to guest inquiries.
- Managing guest check-in and check-out procedures efficiently.
- Assigning rooms and issuing keys.
- Providing information about hotel amenities, services, and local attractions.
- Processing guest payments and managing bills.
Administrative & Coordination:
- Handling reservations and cancellations.
- Managing guest records and maintaining accurate data.
- Coordinating with other departments like housekeeping and maintenance.
- Delivering mail and messages to guests.
- Processing food and beverage requests.
Problem Solving & Conflict Resolution:
- Addressing guest complaints and resolving issues promptly and professionally.
- Acting as a point of contact for guest requests and concerns.
- Diffusing tense situations and finding solutions.
Additional Responsibilities:
- Maintaining a clean and organized front desk area.
- Assisting guests with luggage and other requests.
- Upselling hotel services and amenities.
- Ensuring guest satisfaction throughout their stay.
Job Type: Full-time
Pay: Up to ₹20,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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