Front Office Associate

6 days ago

Injambakkam Chennai Tamil Nadu, India VGP Golden Beach Resort Full time

**Job Title**: Front Office Associate / Front Desk Executive

**Department**: Front Office
**Reports To**: Duty Manager
**Location**: Chennai
**Employment Type**: Full-time

**Job Summary**:
The Front Office Associate is the face of the hotel, responsible for delivering exceptional guest service from check-in through check-out and ensuring a memorable experience for all guests. This role involves managing reservations, handling guest queries, and coordinating with internal departments for smooth operations.

**Key Responsibilities**:

- Welcome and greet guests warmly and professionally.
- Handle guest check-ins and check-outs efficiently, following hotel procedures.
- Manage room bookings and reservations using the hotel’s property management system (PMS).
- Respond to guest queries, requests, and complaints in a timely and courteous manner.
- Provide concierge services including local recommendations, transportation arrangements, and travel assistance.
- Maintain accurate records of guest information and payments.
- Coordinate with housekeeping and other departments to ensure room readiness and service quality.
- Ensure the lobby and front desk area are always clean and presentable.
- Follow all safety, hygiene, and security procedures.
- Upsell rooms and promote hotel services to maximize revenue.
- Maintain guest confidentiality and adhere to data protection regulations.

**Requirements**:

- High School Diploma or Bachelor's degree in Hospitality or related field.
- Prior experience in a hotel front desk or customer service role preferred.
- Familiarity with PMS systems like Opera, IDS, or Cloudbeds is an advantage.
- Strong communication and interpersonal skills.
- Fluency in English; additional languages are a plus.
- Presentable appearance and professional demeanor.
- Flexibility to work in shifts, including weekends and holidays.

**Key Skills**:

- Customer service excellence
- Multitasking and time management
- Problem-solving and conflict resolution
- Tech-savvy and adaptable to systems
- Team collaboration

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹30,000.00 per month

Work Location: In person

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