
Front Office Associate
3 days ago
Job Title: Front Office Associate / Front Desk Executive
Department: Front Office
Reports To: Duty Manager
Location: Chennai
Employment Type: Full-time
Job Summary:
The Front Office Associate is the face of the hotel, responsible for delivering exceptional guest service from check-in through check-out and ensuring a memorable experience for all guests. This role involves managing reservations, handling guest queries, and coordinating with internal departments for smooth operations.
Key Responsibilities:
- Welcome and greet guests warmly and professionally.
- Handle guest check-ins and check-outs efficiently, following hotel procedures.
- Manage room bookings and reservations using the hotel's property management system (PMS).
- Respond to guest queries, requests, and complaints in a timely and courteous manner.
- Provide concierge services including local recommendations, transportation arrangements, and travel assistance.
- Maintain accurate records of guest information and payments.
- Coordinate with housekeeping and other departments to ensure room readiness and service quality.
- Ensure the lobby and front desk area are always clean and presentable.
- Follow all safety, hygiene, and security procedures.
- Upsell rooms and promote hotel services to maximize revenue.
- Maintain guest confidentiality and adhere to data protection regulations.
Requirements:
- High School Diploma or Bachelor's degree in Hospitality or related field.
- Prior experience in a hotel front desk or customer service role preferred.
- Familiarity with PMS systems like Opera, IDS, or Cloudbeds is an advantage.
- Strong communication and interpersonal skills.
- Fluency in English; additional languages are a plus.
- Presentable appearance and professional demeanor.
- Flexibility to work in shifts, including weekends and holidays.
Key Skills:
- Customer service excellence
- Multitasking and time management
- Problem-solving and conflict resolution
- Tech-savvy and adaptable to systems
- Team collaboration
Job Types: Full-time, Permanent
Pay: ₹13, ₹30,000.00 per month
Work Location: In person
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