Front Office Associate

3 days ago

Injambakkam Chennai Tamil Nadu, India VGP GOLDEN BEACH RESORT Full time ₹ 1,56,000 - ₹ 3,60,000 per year

Job Title: Front Office Associate / Front Desk Executive

Department: Front Office

Reports To: Duty Manager

Location: Chennai

Employment Type: Full-time

Job Summary:

The Front Office Associate is the face of the hotel, responsible for delivering exceptional guest service from check-in through check-out and ensuring a memorable experience for all guests. This role involves managing reservations, handling guest queries, and coordinating with internal departments for smooth operations.

Key Responsibilities:

  • Welcome and greet guests warmly and professionally.
  • Handle guest check-ins and check-outs efficiently, following hotel procedures.
  • Manage room bookings and reservations using the hotel's property management system (PMS).
  • Respond to guest queries, requests, and complaints in a timely and courteous manner.
  • Provide concierge services including local recommendations, transportation arrangements, and travel assistance.
  • Maintain accurate records of guest information and payments.
  • Coordinate with housekeeping and other departments to ensure room readiness and service quality.
  • Ensure the lobby and front desk area are always clean and presentable.
  • Follow all safety, hygiene, and security procedures.
  • Upsell rooms and promote hotel services to maximize revenue.
  • Maintain guest confidentiality and adhere to data protection regulations.

Requirements:

  • High School Diploma or Bachelor's degree in Hospitality or related field.
  • Prior experience in a hotel front desk or customer service role preferred.
  • Familiarity with PMS systems like Opera, IDS, or Cloudbeds is an advantage.
  • Strong communication and interpersonal skills.
  • Fluency in English; additional languages are a plus.
  • Presentable appearance and professional demeanor.
  • Flexibility to work in shifts, including weekends and holidays.

Key Skills:

  • Customer service excellence
  • Multitasking and time management
  • Problem-solving and conflict resolution
  • Tech-savvy and adaptable to systems
  • Team collaboration

Job Types: Full-time, Permanent

Pay: ₹13, ₹30,000.00 per month

Work Location: In person

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