Front Office Associate

18 hours ago

Guindy Chennai Tamil Nadu, India Le Royal Meridien Full time

**Department**: Front Office
**Reports To**: Front Office Manager

**Job Summary**:
The Front Office Associate serves as the first point of contact for guests, ensuring a warm welcome and providing outstanding customer service. This role involves handling guest check-ins and check-outs, managing reservations, responding to inquiries, and coordinating with other hotel departments to ensure a seamless guest experience.

**Key Responsibilities**:

- Greet guests upon arrival and ensure a smooth check-in/check-out process.
- Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions.
- Process reservations, cancellations, and modifications efficiently.
- Maintain accurate guest records and update hotel databases.
- Coordinate with housekeeping, room service, and other departments for guest requests.
- Manage billing and payment transactions accurately.
- Address guest complaints and resolve issues promptly to ensure guest satisfaction.
- Uphold the highest standards of hospitality and service excellence.
- Ensure compliance with hotel policies, safety regulations, and standard operating procedures.

**Qualifications & Skills**:

- **Education**: Diploma or Bachelor’s degree in Hospitality Management or a related field.
- **Experience**: 0-1 years of experience in a front desk or customer service role in the hospitality industry.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in hotel management software (e.g., Opera, Fidelio) is preferred.
- Multitasking and time management skills.
- Fluency in English (additional languages are a plus).
- **Appearance & Etiquette**: Well-groomed with a professional demeanor.

**Benefits**:

- Competitive salary and incentives
- Accommodation
- Meals on duty
- Health insurance and other benefits
- Career growth opportunities within the hotel chain

Pay: ₹11,186.00 - ₹19,745.06 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 07/03/2025

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