Front Office Associate

4 days ago

Guindy Chennai Tamil Nadu, India Bloom Hotel Group Full time ₹ 1,68,000 - ₹ 2,04,000 per year

Key Responsibilities:

  • Guest Relations & Service
  • Welcome guests warmly and ensure smooth check-in/check-out processes.
  • Handle guest queries, requests, and complaints promptly and professionally.
  • Provide accurate information about hotel facilities, services, and local attractions.
  • Maintain guest confidentiality and security at all times.
  • Front Desk Operations
  • Manage guest reservations, room assignments, and billing accurately.
  • Coordinate with housekeeping and other departments to ensure rooms are ready on time.
  • Maintain records and update the PMS (Property Management System) efficiently.
  • Handle cash, credit, and billing transactions following company policies.
  • Communication & Coordination
  • Communicate guest preferences and feedback to relevant departments.
  • Assist in handling group check-ins and VIP arrivals.
  • Support the Front Office team in achieving guest satisfaction and performance targets.
  • Grooming & Conduct
  • Uphold grooming standards and maintain a professional appearance.
  • Adhere to company policies, SOPs, and safety protocols.

Requirements:

  • Education: Graduate in Hotel Management or related field preferred.
  • Experience: 0–2 years of experience in Front Office / Guest Relations (Freshers with hospitality internships are welcome).
  • Skills:
  • Excellent communication and interpersonal skills.
  • Proficiency in PMS software (e.g., IDS, Opera, etc.) preferred.
  • Strong problem-solving attitude and customer-centric approach.
  • Ability to handle pressure and multitask efficiently.

Key Competencies:

  • Positive attitude and strong sense of responsibility.
  • Attention to detail and high service orientation.
  • Team player with good coordination skills.
  • Time management and adaptability.

Job Types: Full-time, Permanent

Pay: ₹14, ₹15,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Experience:

  • Hospitality management: 1 year (Required)

Location:

  • Guindy, Chennai, Tamil Nadu (Required)

Work Location: In person

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