Front Office Associate

7 days ago

Guindy Chennai Tamil Nadu, India Bloom Hotel Group Full time

**Key Responsibilities**:

- **Guest Relations & Service**:

- Welcome guests warmly and ensure smooth check-in/check-out processes.
- Handle guest queries, requests, and complaints promptly and professionally.
- Provide accurate information about hotel facilities, services, and local attractions.
- Maintain guest confidentiality and security at all times.
- **Front Desk Operations**:

- Manage guest reservations, room assignments, and billing accurately.
- Coordinate with housekeeping and other departments to ensure rooms are ready on time.
- Maintain records and update the PMS (Property Management System) efficiently.
- Handle cash, credit, and billing transactions following company policies.
- **Communication & Coordination**:

- Communicate guest preferences and feedback to relevant departments.
- Assist in handling group check-ins and VIP arrivals.
- Support the Front Office team in achieving guest satisfaction and performance targets.
- **Grooming & Conduct**:

- Uphold grooming standards and maintain a professional appearance.
- Adhere to company policies, SOPs, and safety protocols.

**Requirements**:

- **Education**: Graduate in Hotel Management or related field preferred.
- **Experience**: 0-2 years of experience in Front Office / Guest Relations (Freshers with hospitality internships are welcome).
- **Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in PMS software (e.g., IDS, Opera, etc.) preferred.
- Strong problem-solving attitude and customer-centric approach.
- Ability to handle pressure and multitask efficiently.

**Key Competencies**:

- Positive attitude and strong sense of responsibility.
- Attention to detail and high service orientation.
- Team player with good coordination skills.
- Time management and adaptability.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

**Experience**:

- Hospitality management: 1 year (required)

**Location**:

- Guindy, Chennai, Tamil Nadu (required)

Work Location: In person

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