Front Office Associate

4 days ago

Sholinganallur Chennai Tamil Nadu, India Ilara Hotel and spa Full time

**Job Description: Front Office Executive**

**Location**: Ilara Hotels and Spa
**Reports To**: Front Office Manager / Assistant General Manager

**Role Summary**

The Front Office Executive is responsible for delivering exceptional guest service, managing front desk operations, and ensuring smooth communication between departments. Proficiency in Microsoft Office and other computer skills is essential for managing bookings, maintaining records, and handling guest requests efficiently.

**Key Responsibilities**

**Guest Relations**
- Welcome guests with a warm and professional demeanor.
- Handle check-ins, check-outs, and reservations accurately.
- Address guest inquiries, complaints, and requests promptly and effectively.

**Administrative Duties**
- Use Microsoft Office (Word, Excel, and PowerPoint) for preparing reports, managing guest databases, and maintaining documentation.
- Operate Property Management Systems (PMS) to manage bookings and room allocation.
- Coordinate with other departments to ensure a seamless guest experience.

**Cash and Billing Management**
- Handle cash, card, and digital payments accurately.
- Generate invoices and maintain proper billing records.
- Reconcile daily revenue reports and provide updates to the AGM.

**Operational Support**
- Ensure the front desk area is organized and presentable.
- Maintain accurate records of guest preferences for personalized service.

**Qualifications & Skills**
- Bachelor’s degree in Hospitality, Business Administration, or a related field (preferred).
- 2+ years of experience in front office operations in the hospitality industry.
- Familiarity with Property Management Systems (PMS) and other hotel software.
- Excellent communication skills in English and Tamil; additional languages are a plus.
- Strong interpersonal skills, problem-solving abilities, and attention to detail.

**Working Conditions**
- Shift-based work, including weekends and holidays.
- Role involves standing for extended periods and engaging with guests continuously.

**For further details**:
**Contact**: Raja, AGM, Ilara Hotels and Spa
**Phone**: +91 7845530550

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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