Front Office Associate

6 days ago

Injambakkam Chennai Tamil Nadu, India DJ Lifestyle and Fitness Studio Full time

**Job Title**: Female Front Office Manager
**Location**: DJ LIFESTYLE AND FITNESS STUDIO, Akkarai, ECR Road Chennai

**Job Type**: Full-Time
**Salary**: Competitive, based on experience

DJ Lifestyle and Fitness Studio is seeking an enthusiastic, organized, and friendly **Female Front Office Manager** to oversee our front desk operations and ensure our members have the best possible experience. This is an exciting opportunity for an individual who thrives in a fast-paced environment, has excellent communication skills, and has a passion for fitness and wellness.

**Key Responsibilities**:

- **Customer Service & Member Relations**:

- Greet members and visitors with a positive attitude, ensuring a welcoming and professional environment.
- Respond to member inquiries, resolve complaints, and ensure customer satisfaction.
- Maintain positive relationships with members to encourage retention and enhance the overall member experience.
- **Front Desk Operations**:

- Manage day-to-day front desk operations, ensuring smooth check-ins, check-outs, and membership sign-ups.
- Schedule appointments, personal training sessions, and group classes.
- **Membership & Payments**:

- Process new memberships, renewals, cancellations, and payments.
- Maintain accurate records of member details and payment history.
- Promote membership packages and upsell gym services like personal training and specialized classes.
- **Administrative Support**:

- Perform administrative tasks such as filing, scheduling, and report generation.
- Assist in managing schedules for trainers, classes, and gym events.
- Handle inventory and assist with retail sales, including merchandise.
- **Team Leadership**:

- Supervise front desk staff, ensuring high levels of performance, professionalism, and customer service.
- Provide training and guidance to new team members.
- Work closely with management to improve front office operations and enhance the overall member experience.
- **Facility & Cleanliness Management**:

- Ensure the front desk area and gym entrance are neat, clean, and organized.
- Report any maintenance or equipment issues to the appropriate team for resolution.
- **Sales & Marketing Support**:

- Assist with promotional campaigns, events, and member engagement activities.
- Help with member retention strategies by promoting gym services and memberships.

**Qualifications**:

- **Gender Preference**: Female (due to the nature of the role and gym environment)
- High school diploma or equivalent required; college degree preferred.
- 1-2 years of experience in a front desk, customer service, or office management role, preferably in a fitness or wellness environment.
- Strong communication and interpersonal skills with a friendly, approachable demeanor.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Injambakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person

**Speak with the employer**
+91 7845099001

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