Guest Relationship Executive

5 days ago


Porur Chennai Tamil Nadu, India Compass Group Full time

**Guest Engagement & Welcome**:

- Warmly greet guests and personally assist with arrival and departure procedures. Proactively anticipate needs and offer information on hotel amenities, services, and local attractions
- Recognize VIPs and corporate clients, conduct VIP room checks, handle special requests, and coordinate welcome amenities and personalized touches
- **Guest Issue Resolution**

Efficiently manage inquiries, complaints, and service recovery. Liaise with appropriate departments (front office, housekeeping, F&B, concierge) to ensure seamless resolution
- **Service Coordination**

Facilitate guest requests like restaurant bookings, spa/resort appointments, transportation, special occasions, and events
- **Guest Feedback & Follow‑Up**

Proactively seek and manage guest feedback during and after their stay. Encourage reviews and compile insights for ongoing improvement
- **Communication & Reporting**

Maintain effective interdepartmental coordination. Prepare VIP briefings and guest updates for daily operations meetings

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person



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