Guest Relationship Executive

24 hours ago

Chennai Tamil Nadu, India Zaitoon Multi Cuisine Restaurant Full time

**Guest Relationship Executive (Female)**
**Company Name**: Zaitoon Restaurant and Grills
**Position**: Guest Relationship Executive (Female)
**Location**: Chennai / Ambur / Bengaluru
**Experience: 0 to 4 years**

The Guest Relationship Executive (Female) will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their visit. She will manage guest queries, resolve complaints, and coordinate with internal teams to deliver an outstanding customer experience.

**Key Responsibilities**
- Greet and welcome guests in a professional, friendly, and courteous manner.
- Handle check-ins, check-outs, and general front office duties.
- Coordinate with departments (housekeeping, F&B, travel desk, etc.) to meet guest needs.
- Manage VIP guest arrangements, ensuring a personalized experience.
- Handle guest complaints and provide appropriate solutions.
- Maintain accurate guest records, profiles, and feedback.
- Promote hotel/organization services, facilities, and loyalty programs.
- Support in organizing events, meetings, or special guest requests.
- Ensure grooming standards and company protocols are maintained at all times.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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