Email & Chat Support Executive – Indore (Work From Office)

2 days ago


Indore, Madhya Pradesh, India Multrix Full time ₹ 22,000 - ₹ 44,000 per year


About Multrix

At Multrix, we're not just a BPO—we're a people-powered CX engine helping startups and enterprises deliver outstanding customer experiences. By blending smart processes, skilled people, and next-gen technology, we support businesses across industries and bring human-first support to the digital age.

If you're passionate about helping people, love problem-solving, and want a career that grows with you—Multrix is the place to be.

Role Overview

As an Email & Chat Support Executive, you will be the first point of contact for customers, delivering quick, clear, and empathetic resolutions through written communication.

Key Responsibilities
  • Manage customer queries via email & live chat with professionalism and empathy

  • Draft clear, concise, and grammatically correct responses

  • Troubleshoot issues, provide accurate information, and ensure timely resolution

  • Use modern tools (including AI platforms) to speed up and improve accuracy

  • Take complete ownership of cases until closure, escalating only when necessary

  • Document recurring issues to support process improvements

What We're Looking For
  • Graduate / Undergraduate with strong communication skills

  • Excellent written English (clarity, grammar, tone)

  • Basic Excel skills (formulas, data handling, reporting preferred)

  • Strong analytical ability to understand problems & suggest logical solutions

  • Ability to work independently with ownership mindset

  • Comfortable using AI tools for drafting/summarizing

  • High customer empathy and problem-solving approach

Why Join Us?

Salary up to ₹22,000 take-home per month
Health insurance & employee-friendly benefits
Growth-focused environment with skill development opportunities
Work with fast-growing startups & global clients
Modern office workspace in Indore

Eligibility: Graduates / Undergraduates welcome to apply

Ready to grow with us? Apply now and be part of Multrix's people-powered CX journey




  • Indore, Madhya Pradesh, India Multrix Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    About the Company Multrix is next gen, BPO, that believe in people first policy, We are a unique combination of Automation plus human wherein collaboration do wonders for the business. Join the Multrix Squad as a Chat Support Rockstar for our customer service wing Are you ready to embark on a fantastic career adventure filled with laughter, learning, and...


  • Indore, Madhya Pradesh, India BELIERVER INFOSERVE PVT Full time ₹ 19,000 - ₹ 23,000 per year

    Job Title: Customer Support Executive – Kannada ProcessLocation: Indore, Madhya PradeshJob Type: Full-time (Work from Office)Interview Mode: Virtual (Telephonic)Job DescriptionWe are hiring enthusiastic candidates for the Customer Support Executive (Kannada Process) role in Indore, Madhya Pradesh.This is an excellent opportunity for freshers and...


  • Indore, Madhya Pradesh, India APPLE HOSPITAL, INDORE Full time ₹ 86,000 - ₹ 6,00,000 per year

    The Executive Assistant will provide high-level administrative support to senior management. The role involves managing schedules, coordinating meetings, handling confidential information, and ensuring effective communication within and outside the organization. The ideal candidate should be proactive, detail-oriented, and capable of multitasking in a...

  • Chat Email Non Voice

    2 weeks ago


    Indore, Madhya Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Manage and respond to customer inquiries via chat, email, and non-voice channels.Provide exceptional customer service and resolve issues professionally.Collaborate with internal teams Required Candidate profileExcellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical...


  • Indore, Madhya Pradesh, India ELSES DIGITAL SYSTEM PVT LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Executive – After SalesLocation:Indore, M.P.Job Type:Full-TimeSalary:No bar for the right candidateAbout the Role:We are seeking a confident and articulate Customer Support Executive to join our After-Sales team. The ideal candidate will be the voice of our company, managing customer calls, chats, and emails with exceptional clarity and...


  • Indore, Madhya Pradesh, India Endeavor IT Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company Description Bestowed with high professionalism, Endeavor It solution is a Web solution provider located in Indore, India. We are professional organization committed to creating and implementing innovative solutions that help transform business. We provide services like Website Designing, Web Development, Search Engine Optimization (SEO), Ecommerce...


  • Indore, Madhya Pradesh, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:We have an opening for the position of Customer Support Executive for a disputed Company for the Indore (MP) location.Job description:Support schools and parents through email or phone.Outbound calls/mails for customer support. Visit schools for on-ground support Desired Profile of the candidate skills: Ability and willingness to...


  • Indore, Madhya Pradesh, India Hiringepics Training & Placement Full time ₹ 2,50,000 - ₹ 3,80,000 per year

    Key ResponsibilitiesHandle inbound and outbound customer interactions via calls/chat/email.Understand customer needs and provide accurate solutions.Drive sales through consultative conversations and upselling/cross-selling where applicable.Meet performance targets (CSAT, Sales, Productivity, Quality, etc.).Maintain a high level of professionalism and empathy...


  • Indore, Madhya Pradesh, India Multrix Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Company DescriptionMultrix is a leading name in the BPO industry, renowned for providing a wide range of services with efficiency, effectiveness, and care. We specialize in customizable BPO solutions, utilizing the latest technology to meet the unique needs of each business. With a focus on exceptional customer service and a professional support system,...


  • Indore, Madhya Pradesh, India IBR Infotech Full time ₹ 7,20,000 per year

    Job Opening: Email Marketing Executive (2–6 Years Experience)Location: Indore (Onsite)Experience Required: 2–6 YearsAbout the RoleWe are seeking a creative and detail-oriented Email Marketing Executive to plan, execute, and optimize our email campaigns. The ideal candidate will have strong knowledge of email marketing tools, list segmentation,...