Email & Chat Support Executive – Indore (Work From Office)
2 days ago
About Multrix
At Multrix, we're not just a BPO—we're a people-powered CX engine helping startups and enterprises deliver outstanding customer experiences. By blending smart processes, skilled people, and next-gen technology, we support businesses across industries and bring human-first support to the digital age.
If you're passionate about helping people, love problem-solving, and want a career that grows with you—Multrix is the place to be.
Role OverviewAs an Email & Chat Support Executive, you will be the first point of contact for customers, delivering quick, clear, and empathetic resolutions through written communication.
Key ResponsibilitiesManage customer queries via email & live chat with professionalism and empathy
Draft clear, concise, and grammatically correct responses
Troubleshoot issues, provide accurate information, and ensure timely resolution
Use modern tools (including AI platforms) to speed up and improve accuracy
Take complete ownership of cases until closure, escalating only when necessary
Document recurring issues to support process improvements
Graduate / Undergraduate with strong communication skills
Excellent written English (clarity, grammar, tone)
Basic Excel skills (formulas, data handling, reporting preferred)
Strong analytical ability to understand problems & suggest logical solutions
Ability to work independently with ownership mindset
Comfortable using AI tools for drafting/summarizing
High customer empathy and problem-solving approach
Salary up to ₹22,000 take-home per month
Health insurance & employee-friendly benefits
Growth-focused environment with skill development opportunities
Work with fast-growing startups & global clients
Modern office workspace in Indore
Eligibility: Graduates / Undergraduates welcome to apply
Ready to grow with us? Apply now and be part of Multrix's people-powered CX journey
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