Regional Training Manager

22 hours ago

Cochin, Kerala, India Ontrack HR Services Pvt LTD Full time ₹ 8,00,000 - ₹ 15,00,000 per year
KEY RESPONSIBILITIES:
​
Administrative:
  • Planning, scheduling, and executing all regular training programs for agents and employees.
  • Proactive planning for any special training programs, interventions and management development programs.
  • Coordinating with the General Offices' and regional leadership for regular performance reviews meetings and sharing of expectations and deliverable between the business managers and the Managers L&D.
  • Ensuring time and duration adherence; internal and regulatory compliance.
Team development:
  • Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
  • Retention of the L&D Managers. Proactively managing talent pool.
  • Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills
  • Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
  • Traction of the KRAs, Incentives and R&R for the L&D Managers.
  • Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.
Quality Assurance:
  • Ensuring adherence to curricula, contents and sessions plan by the trainers.
  • While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainer's/facilitators guides.
  • Ensuring that each program achieves the business objectives it was targeting to achieve.
  • Assisting the home office team in training needs identification of various constituents of agency.
  • Assisting the home office team in carrying out the measurement of training effectiveness.
Master Trainer:
  • Be the first choice trainer for all the 'high' level MDPs and lead company-wide initiatives. MEASURES OF SUCCESS:
  • Ensuring adherence to the training process for new agent launch and existing agents productivity
  • Standardized training schedule & delivery for the region
  • Retention and development of Managers L&D.
  • Alignment of training with region business objectives
  • Compliance
  • Competence in knowledge about products, processes etc. and training skills
KNOWLEDGE/SKILL/ABILITY
  • Learning ability
  • Logical thinking
  • Must be able to influence & motivate peers, supervisors & subordinates
  • Should be self-motivated, self-starter

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