Inside Sales Coordinator

1 day ago

Kolkata, West Bengal, India Cummins Talent Acquisition Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Supports the customer-facing sales force through the rhythm of sales—from lead to close. Executes and supports selected sales and support activities under limited supervision, ensuring customer satisfaction, sales growth, and operational efficiency.

Key Responsibilities
  • Handle inbound, unsolicited prospect calls and convert them into sales opportunities.
  • Develop leads via telephone, email, or other technologies, including cold-calling prospects.
  • Drive additional sales through follow-up with existing customers for repeat business, cross-selling, and up-selling.
  • Conduct negotiations and support deal closures in line with company guidelines.
  • Achieve revenue and margin targets while ensuring customer satisfaction through the Cummins Sales Process.
  • Create and deliver qualified leads to sales representatives where appropriate.
  • Assist the sales team with quotation/RFP management and other sales cycle operations.
  • Build and maintain strong customer relationships to foster loyalty and future sales.
  • Respond to complex internal and customer inquiries, ensuring accurate and timely resolution.
  • Enter and update customer data in the corporate database and support new account setup.
  • Maintain accurate sales entry, reporting, and forecasting using Cummins tools (e.g., CRM systems).
  • Support dealer claims processing and ensure timely resolution of dealership actions.
  • Plan, prioritize, and schedule Inside Sales activities to ensure service continuity.
  • Mentor and develop Inside Sales staff to meet performance targets.
  • Coordinate input from sales staff to develop proactive customer communications.
  • Compile budgetary quotes, schedule customer visits/events, and support execution.
  • Process orders, issue acknowledgments, invoices, and shipping notices for simple jobs.
  • Track and communicate order and inventory status to the sales team.
  • Assist in resolving post-sale issues and support inventory analysis and reporting.

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