Patient Care Counsellor

2 days ago

Mumbai, Maharashtra, India QI Spine Full time ₹ 9,00,000 - ₹ 12,00,000 per year


• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.


• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.


• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient


• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision


• Ensuring that all sales interactions are done in a patient-centric approach


• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts


• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery


• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts


• Prioritize patient satisfaction throughout the patient journey to build long-term relationships


• Collaborate with calendar management team to optimize scheduling and streamline patient interactions
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment


• Responsible for day-to-day operations & overall financial performance of the clinic


• Maintain counselor reports daily


• Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

Qualifications & Skills:


• HSC/Graduate


• Must know Microsoft Excel


• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming


• Proven sales experience and the ability to meet or exceed sales targets


• Excellent interpersonal and communication skills, with a genuine passion for patient care


• Software Efficiency

Shift Timing: Any shift timing of 8 hours between 7:00 AM to 9:00 PM, (should be flexible with the shifts)

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