Patient counsellor

1 week ago

Mumbai, Maharashtra, India Qi Spine Clinic Full time
  • Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
  • Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
  • Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
  • Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
  • Ensuring that all sales interactions are done in a patient-centric approach
  • Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
  • Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
  • Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
  • Prioritize patient satisfaction throughout the patient journey to build long-term relationships
  • Collaborate with calendar management team to optimize scheduling and streamline patient interactions
  • Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
  • Responsible for day-to-day operations & overall financial performance of the clinic
  • Maintain counselor reports daily
  • Coordinating with finance department (Invoices, Getting Discount Approval, Billing)
  • Qualifications & Skills:
  • HSC/Graduate
  • Must know Microsoft Excel
  • Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
  • Proven sales experience and the ability to meet or exceed sales targets
  • Excellent interpersonal and communication skills, with a genuine passion for patient care
  • Software Efficiency
  • Shift Timing: Any shift timing of 8 hours between 7:00 AM to 9:00 PM, (should be flexible with the shifts

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • when did you complete your graduation?
  • do you have any sales or conversion experience?

Work Location: In person

  • Patient Counsellor

    2 days ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Patient Counselor – Job DescriptionKey Responsibilities:Make every patient feel comfortable during all visits.Help patients fill out forms and understand consultation requirements.Understand patient concerns and share important details with the doctor.Explain treatment plans, pricing, and expected recovery in simple language.Ensure all interactions are...

  • Sales and Patient Experience Counsellor

    2 weeks ago

    Mumbai, Maharashtra, India 2070Health Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About SSO HospitalSpecialty Surgical Oncology (SSO) is one of India's leading cancer surgery networks, founded by Dr. Sanket Mehta, a pioneer in advanced onco-surgical techniques. The group brings together top specialists across breast, gastrointestinal, uro-oncology, gynec-oncology, thoracic, head & neck, and robotic surgery, delivering world-class outcomes...

  • Sales and Patient Experience Counsellor

    2 days ago

    Mumbai, Maharashtra, India 2070Health Full time

    About 2070 HealthW Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...

  • Receptionist (Patient Counsellor)

    8 hours ago

    Mumbai, Maharashtra, India QI Spine Full time

    SALARY RANGE - 3LPA - 4.2LPALOCATION OPENINGS -Mumbai - Navi Mumbai, Borivali, ThaneDelhi - Dwarka, GurgaonHyderabad - Jubilee HillsPune- Koregaon Park, Aundh• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.• Assisting patients in filling forms required by the...

  • patient care counsellor

    10 hours ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Patient Counselor – Job DescriptionKey Responsibilities:Make every patient feel comfortable during all visits.Help patients fill out forms and understand consultation requirements.Understand patient concerns and share important details with the doctor.Explain treatment plans, pricing, and expected recovery in simple language.Ensure all interactions are...

  • patient care counsellor

    2 weeks ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 4,20,000 per year

    Patient Counselor – Job DescriptionResponsibilities:Ensure every patient feels comfortable and cared for during all visits.Assist new patients with consultation forms and clarify queries.Understand patient concerns, capture relevant history, and brief the doctor effectively.Explain treatment plans, pricing, recovery expectations, and other details in...

  • Patient Care Executive

    1 week ago

    Mumbai, Maharashtra, India QI Spine Full time

    Job Locations: Mumbai, Delhi, Bangalore, Hyderabad, PuneWorking Days: 6 days working, 1 rotational offShift Timing: Any shift timing of 8 hours between 7:00 AM to 9:00 PM,(should be flexible with the shifts)Salary: Upto 4.2 LPAThe role of the Patient Counsellor focusses of primarily achieving 2 objectives:1) Counselling and advising patients visiting the...

  • Counsellor - Mumbai, Corporate Social Responsibility

    1 week ago

    Mumbai, Maharashtra, India Intas Foundation Full time

    INTAS Foundation, the CSR arm of INTAS Pharmaceuticals Ltd. is contributing to various Corporate Social Responsibility initiatives and developmental interventions aimed to uplift the marginalized section of the society. Initiatives such as Apna Ghar, Blood Bank Upliftment, Patient Assistance Programs and Community Initiatives have demonstrated their...

  • School Counsellor

    2 weeks ago

    Mumbai, Maharashtra, India The Akanksha Foundation Full time ₹ 35,000 - ₹ 38,000 per year

    Job DescriptionThe Akanksha Foundation is a non--profit organization with a mission to provide children from low--income communities with a high--quality education, enabling them to maximize their potential and transform their lives. Akanksha works primarily in the field of education, addressing formal education by initiating school reform through its School...

  • Career Counsellor

    1 week ago

    Mumbai, Maharashtra, India FPA Edutech Private limited Full time

    Job Title: Career Counsellor Location: Vile Parle, MaharashtraInterested candidates can share their resume at: About FPA Edutech:FPA Edutech is one of India's leading edtech institutes in Accounting and Finance, offering globally recognized programs like ACCA, CMA (USA), CFP, CFA, and Investment Banking. With 17+ years of expertise and 6,00,000+ learners,...