Patient counsellor

2 days ago

Mumbai, Maharashtra, India Qi Spine Clinic Full time ₹ 3,00,000 - ₹ 4,20,000 per year
  • Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
  • Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
  • Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
  • Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
  • Ensuring that all sales interactions are done in a patient-centric approach
  • Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
  • Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
  • Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
  • Prioritize patient satisfaction throughout the patient journey to build long-term relationships
  • Collaborate with calendar management team to optimize scheduling and streamline patient interactions
  • Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
  • Responsible for day-to-day operations & overall financial performance of the clinic
  • Maintain counselor reports daily
  • Coordinating with finance department (Invoices, Getting Discount Approval, Billing)
  • Qualifications & Skills:
  • HSC/Graduate
  • Must know Microsoft Excel
  • Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
  • Proven sales experience and the ability to meet or exceed sales targets
  • Excellent interpersonal and communication skills, with a genuine passion for patient care
  • Software Efficiency
  • Shift Timing: Any shift timing of 8 hours between 7:00 AM to 9:00 PM, (should be flexible with the shifts

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • when did you complete your graduation?
  • do you have any sales or conversion experience?

Work Location: In person

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