Client Reporting Manager

Manager I - Client Reporting

We are seeking a seasoned leader with strong experience in Fund Administration and Fund Management operations to manage and oversee the Client Reporting & Accounting Service Management function. This role requires a dynamic professional who can drive operational excellence, foster stakeholder relationships, and ensure the highest standards of client service delivery across global locations.

You will lead a team responsible for service delivery, operational controls, and continuous improvement initiatives, ensuring that reporting and accounting functions adhere to both internal policies and regulatory standards.

Key Responsibilities

Leadership & Oversight

• Lead and oversee the Client Reporting & Accounting Service Management function, ensuring all deliverables meet service and quality standards.
• Set team objectives, conduct performance appraisals, and provide ongoing mentoring and development for team members.
• Serve as a senior escalation point for complex issues and operational challenges across the reporting and accounting functions.
• Promote a culture of accountability, collaboration, and continuous improvement within the team.

Client & Stakeholder Management

• Maintain strong stakeholder relationships between the Business, Client Reporting, and Accounting Service teams.
• Act as a key liaison with regional heads of Client Mandate (UK, Singapore, US) to ensure regional priorities and escalations are addressed effectively.
• Communicate performance metrics, operational issues, and process enhancements clearly and proactively to stakeholders.
• Deliver written monthly commentary to Oversight functions globally, highlighting delivery vs KPI targets and service performance.

Operational Control & Risk Management

• Identify operational risks, control gaps, and process inefficiencies, proposing appropriate mitigation actions.
• Ensure all business controls are implemented, monitored, and adhered to in compliance with internal and regulatory requirements.
• Support and ensure the successful implementation of process and system changes that improve efficiency and reduce operational risk.
• Oversee monthly MIS and KPI reporting, ensuring accuracy, completeness, and timely submission to Oversight teams.

Process Improvement & Collaboration

• Work closely with upstream and downstream operational teams to ensure smooth handoffs and alignment on service standards.
• Collaborate across departments to implement process improvements, automation, and efficiency initiatives.
• Maintain updated procedure documents and workflows, ensuring compliance and operational consistency across global teams.
• Support transformation initiatives, ensuring effective communication and adoption within your teams.

Regulatory & Compliance Awareness

• Maintain up-to-date knowledge of regulatory requirements impacting fund reporting and accounting functions.
• Ensure team adherence to compliance and audit standards, providing documentation and evidence during reviews.

Must-Have Skills

• 8 years of experience in Fund Administration, Fund Accounting, or Client Reporting within the Asset Management or Fund Services industry.
• Proven leadership experience managing cross-functional teams or service delivery units.
• Strong understanding of fund structures, NAV production, and accounting/reporting processes.
• Exceptional stakeholder management and client relationship skills, with the ability to engage at senior levels.
• Excellent communication and presentation skills, both written and verbal.
• Strong analytical and problem-solving skills with attention to detail and operational risk awareness.
• Proficiency in Microsoft Office tools, particularly Excel (pivot tables, lookups) and Word.
• Strong organisational and prioritisation abilities, capable of managing multiple priorities under pressure.
• Experience producing and analysing KPIs, MIS, and service performance metrics.

Good-to-Have Skills

• Bachelor's degree in Finance, Accounting, Business Management, or related discipline.
• Professional certifications such as CFA, ACCA, or IMC.
• Experience in global asset management operations with exposure to different regulatory environments (e.g., UCITS, AIFMD).
• Working knowledge of Aladdin, SimCorp, or similar fund accounting/reporting systems.
• Experience in process transformation or automation initiatives within fund operations.
• Understanding of third-party oversight models and vendor management frameworks.
• Exposure to data analytics tools or business intelligence dashboards (e.g., Power BI, Tableau) for MIS reporting.

What You'll Be Like

• A strategic and people-focused leader, capable of motivating and guiding a high-performing team.
• A strong communicator, able to influence and collaborate effectively across global teams.
• Analytical and structured, with a proactive approach to solving problems and identifying improvements.
• Client-oriented, ensuring service delivery excellence and long-term relationship building.
• Adaptable and resilient, thriving in a fast-paced, evolving operational environment.
• Innovative and forward-thinking, open to embracing change and championing process improvement.
• Demonstrates professional integrity, accountability, and a commitment to quality and compliance.

Skills Keywords:

Fund Administration | Fund Management | Client Reporting | Accounting Oversight | Service Management | Operational Risk | MIS & KPI Reporting | Leadership | Stakeholder Management | Process Improvement | Compliance | Effective Communication

Skills

• Fund Administration,Fund Management,Effective Communication

Experience Years

Shift: UK

1 Opening

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