Client Relations Manager – IT Projects

22 hours ago

Cochin, Kerala, India Xyvin Technologies Private Limited Full time ₹ 2,40,000 - ₹ 4,80,000 per year

We're seeking a proactive and personable Client Relations Manager to manage our client communications, project coordination, and overall customer satisfaction across our IT and software projects. You'll act as the key bridge between our technical teams and clients—ensuring smooth delivery, clear communication, and long-term relationships.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients.
  • Understand project requirements and relay them accurately to internal teams.
  • Coordinate with project managers and developers to ensure timely delivery.
  • Monitor project progress and provide regular updates to clients.
  • Identify opportunities to enhance client satisfaction and project value.
  • Handle escalations and resolve client issues with a solution-oriented approach.
  • Maintain CRM data, feedback, and performance reports.

Requirements

  • 2+ years of experience in client management, account management, or project coordination, ideally within the IT / software / SaaS domain.
  • Excellent communication and relationship-building skills.
  • Strong organizational and multitasking abilities.
  • Basic understanding of software development lifecycle (SDLC) is a plus.
  • Familiarity with tools like Slack, Asana, Jira, or Trello preferred.

Why Join Us

  • Work with innovative IT and AI-driven projects.
  • Hybrid , Flexible
  • Collaborative and growth-oriented team culture.
  • Competitive pay and performance-based incentives.

Job Types: Full-time, Fresher

Pay: Up to ₹20,000.00 per month

Language:

  • English (Required)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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