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ServiceNow CSM Consultant
2 weeks ago
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
WHAT YOU WILL DO
- Own end-to-end implementation of CSM for a newly acquired insurance business;
- Configure case flows, SLA rules, business logic, and escalation paths;
- Rapidly build service portals, intake forms, and knowledge integrations;
- Integrate customer data with backend systems via REST/IntegrationHub;
- Deliver working solutions in agile sprints, from kickoff to final UAT.
MUST HAVES
- 4+ years ServiceNow experience, 2+ years in CSM delivery;
- Mastery of case management, knowledge setup, portals, and Virtual Agent;
- Hands-on scripting in JavaScript, Glide, and Flow Designer;
- Experience working directly with business stakeholders in short delivery cycles;
- Strong English communication skills and a self-starting attitude.
THE BENEFITS OF JOINING US
- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
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