Servicenow CSM

4 weeks ago

Hyderabad Bengaluru Pune, India Maneva Consulting Private Limited Full time
Job Description

Greetings from Maneva

Job Descriptions

Job Title-Servicenow CSM / FSM Technical Consultant

Location-Bangalore, Chennai, Hyderabad, Pune, Noida

Experience-6- 12 Years

Notice-Immediate to 30 days

Requirements:-

We are seeking a skilled and motivated ServiceNow Customer Service Management (CSM) Technical Consultant.The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Implement and configure the ServiceNow Customer Service Management (CSM)/ ServiceNow Field Service Management (FSM)module according to business requirements.

Collaborate with business analysts and clients to translate business requirements into technical solutions.

Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio.

Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems

Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs.

Participate in technical design reviews, solution demos, and agile sprint planning.

Perform unit testingand support UATfor all new development and enhancements.

Troubleshoot and resolve technical issues within the CSM application.

Follow coding best practices and maintain documentation for all configurations and customization.

Stay up-to-date with the latest CSM features and ServiceNow releases.

Required Skills & Qualifications:

Minimum 6+ yearsof hands-on experience with ServiceNow platform, especially in CSMimplementation.

Strong understanding of ServiceNow architecture, scripting (JavaScript),and platform configuration.

Experience with REST/SOAPintegrations and external data sources.

Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards.

Exposure to Agile/Scrummethodologies.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.

If you are excited to grab this opportunity, please apply directly or share your CV at[HIDDEN TEXT]and[HIDDEN TEXT]

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