Advanced ServiceNow CSM Solutions Architect

1 week ago

Hyderabad, Telangana, India beBeeDeveloper Full time ₹ 18,00,000 - ₹ 25,00,000
ServiceNow CSM Developer Opportunity

We're seeking a seasoned ServiceNow professional to design, configure and enhance high-quality solutions for our clients.

Key Responsibilities:
  • Develop expert-level skills in ServiceNow CSM modules including Case, Accounts, Contacts, Entitlements, SLAs, and Knowledge.
  • Create intuitive customer-facing portals, custom widgets, and Virtual Agent solutions that drive user engagement.
  • Design and implement workflows, automations, and integrations using REST/SOAP APIs.
  • Collaborate effectively with cross-functional teams in an Agile environment.

Requirements:

  • 6+ years IT experience with a proven track record of delivering ServiceNow CSM projects.
  • Strong proficiency in JavaScript, Glide APIs, Flow Designer, and Workflow Editor.
  • Hands-on experience with integrations and Service Portal development.
  • ServiceNow CSA certification is mandatory; CIS-CSM certification is highly desirable.
  • Excellent problem-solving and communication skills are essential for success in this role.

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