ServiceNow Architect

1 week ago

Hyderabad, Telangana, India Prudent Globaltech Solutions Full time US$ 1,50,000 - US$ 2,00,000 per year

Solution Design & Architecture

  • Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives.
  • Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals.

Platform Management & Configuration

  • Oversee platform administration, configuration, development, and integration.
  • Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces.
  • Maintain platform health, perform upgrades, and ensure security and compliance standards are met.

Collaboration with Stakeholders

  • Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications.
  • Conduct workshops and presentations to communicate architectural designs and project progress.

Integration & Automation

  • Design and implement integrations with third-party tools, systems, and databases.
  • Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks.

Technical Leadership & Mentorship

  • Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators.
  • Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget.

Documentation & Compliance

  • Create and maintain documentation of architecture, design, workflows, and processes.
  • Ensure compliance with industry standards, security protocols, and organizational policies.

Performance Optimization

  • Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness.
  • Identify opportunities to enhance platform scalability and improve end-user experience.

Experience :

  • Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation.
  • Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc.
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language.

Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred.

Required Skills :

  • Proven experience with REST/SOAP APIs and integrations.
  • Strong problem-solving skills, with the ability to manage complex technical issues.
  • Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams.
  • Experience with Agile methodologies and DevOps practices.
  • Familiarity with ITIL framework and best practices.
  • Strong understanding of database design and relational data modeling.

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