Servicenow Solution Architect- Spm/csm

5 days ago

Pune Maharashtra, India NewRocket Full time

**Why Us**

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded **the "2024 ServiceNow Worldwide Customer Workflow Partner of the Year"** and** "2024 ServiceNow Creator Workflow Partner of the Year".** We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #**_GoBeyondWorkflows _**to create new kinds of experiences for our customers.

Come join our Crew

**The Role**
- Conduct requirements gathering workshops with clients in both onsite and virtual environments
- Mentor project crew members by managing peer reviews and provide technical guidance.
- Experience with implementing ServiceNow modules (SPM, CSM, Intergrations, IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
- Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
- Create and execute development plans as appropriate to meeting changing needs and requirements.
- Knowledge of ITIL V4 processes and hands on with ITIL process implementation.

**What You Will Be Doing**
- Ability to plan and package ServiceNow platform solutions and accelerators
- Presales Demo and Proof of Value for prospective customers.
- Conduct SPM/ CSM/Intergrations capability Requirements Analysis sessions and customer workshops
- Draft use cases and functional requirements documents
- Draft proposals and statements of work for solutions
- Reviewing and providing guidance on functional requirements documents
- Provide technical assistance in a pre-sales capacity

**What You Bring Along**
- Experience with ServiceNow SPM/CSM products
- Strong knowledge of architecture principles for cloud-based platforms
- 6-9 years of IT Services and proven architecture experience
- Minimum 4 years preferred work experience on the ServiceNow platform
- 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
- Proven business architecture experience
- Adapts quickly in a fast-paced environment

**Education**:

- Bachelor's degree in computer science, Computer Engineering, Information Systems or demonstrated work experience

**Certifications & Knowledge**

**We Take Care of Our People

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