Servicenow Solution Architect

10 hours ago

Pune Maharashtra, India NewRocket Full time

**Why Us**

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded **the "2024 ServiceNow Worldwide Customer Workflow Partner of the Year"** and** "2024 ServiceNow Creator Workflow Partner of the Year".** We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #**_GoBeyondWorkflows _**to create new kinds of experiences for our customers.

Come join our Crew

**The Role**

NewRocket is seeking a **ServiceNow SPM + APM Solution Architect** with Platform capabilities focus to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organizational skills, who is eager to succeed and become part of a rapidly growing company.
- Conduct requirements gathering workshops with clients in both onsite and virtual environments
- Mentor project crew members by managing peer reviews and provide technical guidance.
- Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
- Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
- Create and execute development plans as appropriate to meeting changing needs and requirements.
- Knowledge of ITIL V4 processes and hands on with ITIL process implementation.

**What You Will Be Doing**
- Ability to plan and package ServiceNow platform solutions and accelerators
- Presales Demo and Proof of Value for prospective customers.
- Conduct SPM+APM/Platform capability Requirements Analysis sessions and customer workshops
- Draft use cases and functional requirements documents
- Draft proposals and statements of work for solutions
- Reviewing and providing guidance on functional requirements documents
- Provide technical assistance in a pre-sales capacity

**What You Bring Along**
- Experience with ServiceNow ITSM/Platform products
- 7-12 years of IT Services and proven architecture experience
- Minimum 4 years preferred work experience on the ServiceNow platform
- 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
- 5+ years of client facing consulting experience.
- Collaboration with customers is something you love to do Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Adapts quickly in a fast-paced environment

**Technical Skills**
- Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React
- Databases: Oracle, Microsoft SQL, Postgres
- Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding

**Education**:

- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

**Certifications & Knowledge**

**We Take Care of Our People

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