Servicenow Solution Architect

**Why Us**

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded **the "2024 ServiceNow Worldwide Customer Workflow Partner of the Year"** and** "2023 ServiceNow Creator Workflow Partner of the Year".** We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #**_GoBeyondWorkflows _**to create new kinds of experiences for our customers.

Come join our Crew

**The Role**

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a **ServiceNow SPM Solution Architect**with Integrations experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

**What You Will Be Doing**
- As a ServiceNow Architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SPM solutions.
- Strong experience with SPM processes and can guide customers through understanding technical solutions to their business requirements
- Conduct requirements gathering workshops with clients in both onsite and virtual environments
- Mentor project crew members by managing peer reviews and provide technical guidance.
- Experience with implementing ServiceNow modules (SPM,IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
- Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
- Create and execute development plans as appropriate to meeting changing needs and requirements.
- Knowledge of ITIL V4 processes and hands on with ITIL process implementation.
- Ability to plan and package ServiceNow platform solutions and accelerators
- Presales Demo and Proof of Value for prospective customers.
- Conduct SPM/ITAM capability Requirements Analysis sessions and customer workshops

**What You Bring Along**
- Experience with ServiceNow SPM/ITAM products
- 8-12 years of IT Services and proven architecture experience
- Minimum 4 years preferred work experience on the ServiceNow platform
- 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
- 5+ years of client facing consulting experience.
- Collaboration with customers is something you love to do Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Adapts quickly in a fast-paced environment

**Education**:

- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

**Certifications & Knowledge**

**We Take Care of Our People