ServiceNow Business Process Consultant

23 hours ago

Hyderabad, Telangana, India NTT DATA Business Solutions Full time
Job Description

Job Description

ServiceNow Business Process Consultant (CSM, ITSM, ITSM)

Location

NCR (Noida), Onsite

Position Overview

We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida.

Key Responsibilities

- Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform.
- Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement.
- Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams.
- Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices.
- Guide and support implementation teams to ensure delivery aligns with business objectives and process standards.
- Evaluate and recommend enhancements based on ServiceNow&aposs latest features and platform advancements.
- Train end-users and provide go-live support as needed.

Requirements

- Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow.
- Certification: ServiceNow Certified System Administrator (CSA) is mandatory.
- Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation.
- Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow.
- Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences.
- Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams.
- Location: Must be able to work onsite in Noida, NCR region.

Preferred Qualifications

- Additional ServiceNow certifications (e.g., ITSM, CSM, HAM specialty).
- Experience in large-scale ServiceNow implementations .

Get empowered by NTT DATA Business Solutions

We transform. SAP solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

  • Senior Technical Consultant

    6 days ago

    Hyderabad, Telangana, India ServiceNow Full time US$ 1,50,000 - US$ 2,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow Senior Business Process Expert

    18 hours ago

    Hyderabad, Telangana, India beBeeExpert Full time ₹ 15,00,000 - ₹ 24,00,000

    Senior Business Process ExpertA highly challenging and rewarding role for an experienced professional to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM).Main ResponsibilitiesAnalyze, design, and optimize business processes especially for CSM, HAM, and ITSM on...

  • ServiceNow ITOM Lead Consultant

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Business Solutions Full time

    Experience Level: 8-10 years Location: Hyderabad / NCR / Mumbai / Bangalore Job Description: ITOM Visibility & CMDB Consultant We are seeking an experienced ITOM Visibility & CMDB Consultant to join our ServiceNow team. The ideal candidate will have 8–10 years of IT experience, with deep expertise in ServiceNow IT Operations Management (ITOM), including at...

  • ServiceNow ITOM Lead Consultant

    2 weeks ago

    Hyderabad, Telangana, India NTT DATA Business Solutions Full time

    Experience Level: 8-10 years Location: Hyderabad / NCR / Mumbai / Bangalore Job Description: ITOM Visibility & CMDB Consultant We are seeking an experienced ITOM Visibility & CMDB Consultant to join our ServiceNow team. The ideal candidate will have 8–10 years of IT experience, with deep expertise in ServiceNow IT Operations Management (ITOM),...

  • Manager - Business Analytics

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...

  • Urgent: Sr. Business Systems Analyst

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • ServiceNow ITSM Business Analyst

    4 weeks ago

    Hyderabad, Telangana, India People Prime World Wide Full time

    About Company : Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...

  • Senior Product Success Manager

    5 days ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 1,00,00,000 - ₹ 1,50,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow Developer

    3 weeks ago

    Hyderabad, Telangana, India People Prime World Wide Full time

    About Client : Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business...

  • GRC/IRM ServiceNow Senior Consultant

    4 weeks ago

    Hyderabad, Telangana, India CoreTek Labs Full time

    We have an Full time Opportunity with a TOP MNC - PAN India GRC/IRM ServiceNow — Consultant/ Senior Consultant Work you will do: As a Consultant / Senior Consultant, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules: Highly proficient in configuring and developing on the ServiceNow platform, with...