ServiceNow CSM Developer

3 days ago

Bengaluru Chennai Hyderabad, India Satcon Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Role: ServiceNow CSM Developer

Total Yrs. of Experience: 5+ yrs

Location: Pan India W

ork Mode: Hybrid

N.P: Immediate to 20 days

Roles & Responsibilities:

  • Candidate should have min 3 + yrs of experience in CSM implementation
  • Develop and implement ServiceNow CSM solutions in alignment with client needs.
  • Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
  • Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
  • Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
  • Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.
  • ServiceNow Scripting
    • Development & implementation
  • Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
  • Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
  • Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets
  • Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
  • Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
  • Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
  • Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile.

Mandatory skills: ServiceNow CSM developer ServiceNow integration experience using Web Service, SOAP /REST.

Note:Kindly give me the confirmation that you'll be available for L2 round for F2F. Kindly give me the confirmation that you gonna join 20 days of N.P also.

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