CRM Manager

2 weeks ago

Coimbatore, Tamil Nadu, India G Square Housing Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Summary:

The Collection Manager is responsible for overseeing and ensuring timely collection of dues from property buyers, tenants, and clients. This role requires strong communication, negotiation, and analytical skills to manage receivables, resolve disputes, maintain customer relationships, and ensure financial health in alignment with company goals.

Key Responsibilities:

  • Monitor outstanding accounts and ensure timely collection of payments (rents, EMIs, maintenance, etc.)
  • Follow up with clients via calls, emails, site visits, and formal notices
  • Coordinate with the legal team on defaulters and escalations
  • Maintain accurate records of receivables, payment schedules, and collection activities
  • Reconcile accounts and generate collection reports for management review
  • Negotiate payment plans and settlements as required
  • Ensure compliance with legal and contractual terms related to collections
  • Collaborate with Sales, Customer Support, and Finance teams
  • Track project-based collection milestones (linked to construction, handover, etc.)
  • Build and maintain strong client relationships to reduce future delinquencies

Qualifications:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field (MBA preferred)
  • 8 plus years of experience in collections, preferably in the real estate or NBFC sector
  • Proficient in MS Excel, Tally, and ERP/CRM systems
  • Strong understanding of billing cycles, credit control, and legal aspects of real estate contracts
  • Good communication and interpersonal skills in English and Tamil

Desired Skills:

  • Attention to detail and accuracy
  • Problem-solving and conflict-resolution skills
  • Ability to work under pressure and meet targets
  • Knowledge of RERA and real estate regulatory norms (advantageous)

Working Days:

6 Days / Week

Regards,

Vinoth

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