Manager Key Account Management

1 week ago

Pune, Maharashtra, India Consolidated Hrm Services Full time

We are seeking a dynamic and customer-focused Key Account Manager (KAM) for one of our Auto Components Clients, serving 40+ OEM brands into 4 and 3 wheeler, to lead business relationships with major automotive OEMs. The incumbent will act as a single point of contact for assigned key accounts, ensuring business growth, profitability, and customer satisfaction through effective coordination across sales, engineering, SCM, and operations teams.

Key Responsibilities

  • Act as the Single Point Repository for all Key Account Management (KAM) reports.
  • Monitor and drive implementation of planned KAM activities across functions.
  • Collaborate with internal teams (PM, SCM, Operations) to ensure timely delivery and execution.
  • Lead monthly reporting and business review for key accounts.
  • Achieve highest levels of customer satisfaction and preferred supplier status.
  • Track and report QCD (Quality, Cost, Delivery) metrics for KAM operations.
  • Coordinate and implement account-specific standard processes and tools.
  • Maintain health of running business through price negotiations, VA/VE implementation, and cost control.
  • Handle negotiations related to FX fluctuations, RM cost variations, non-indexed costs, and APRs.
  • Lead business acquisition activities RFQ review, quote preparation, negotiation, and finalization.
  • Ensure profitability of existing business by addressing RM/Forex/engineering cost impacts.
  • Strengthen customer relationships through proactive communication and issue resolution.

Strategic Responsibilities

  • Drive new business opportunities and maintain profitability across existing programs.
  • Partner with project management and operations teams to ensure on-time project delivery.
  • Support management in long-term account strategy, pricing models, and customer engagement plans.

Behavioral Competencies

  • Strong Customer Orientation and relationship-building ability.
  • High sense of Accountability and ownership.
  • Excellent Communication & Presentation skills.
  • Proven ability to Drive Collaboration across functions.
  • Analytical thinker with Decision-making and Result-oriented mindset.
  • Innovative and proactive in identifying growth opportunities.

Personal Attributes

  • Customer-centric and confident negotiator.
  • Team player with leadership presence.
  • Innovative thinker with strong commercial acumen.
  • Self-motivated, dependable, and result-driven.

Preferred Candidate Profile

  • 10–15 years of experience in Automotive Tier-1 Sales / Key Account Management.
  • Prior experience managing 4-wheeler OEMs such as Volkswagen, Renault-Nissan, Mahindra, Tata Motors, Toyota, or Maruti Suzuki.
  • Fluent in English, Hindi, and Marathi

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