Helpdesk Call Coordinator

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: : Minimum 1.6 years in Helpdesk profile in same industryKnowledge of SLA, chargeable calls, and incident managementPreferred: ITIL CertifiedSkills & Requirements:Experience in ticketing tools like ManageEngine is...

We are hiring Helpdesk Executive/ Call Coordinator – IT ServicesJob Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :Act as the single point of contact for customer support and incident requests.Coordinate...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsExperience in handling multiple external customersKnowledge of SLA, chargeable calls, and incident managementExperience in any ticketing toolPreferred: ITIL CertifiedInterview Process:1st Round : HR (Virtual)2nd...

Role & responsibilitiesOnly for male candidatesAttend to resident queries and complaints via phone, email, or in person.Log and track complaints or service requests in the complaint management system.Coordinate with housekeeping, maintenance, electrical, and security teams to ensure timely resolution.Maintain proper records of visitor entries, resident...

Hi All,Please find below opening.Position - Capital Market Helpdesk Support(Customer service Voice process)Requirement: Mandatory: Qualification: Graduate (B.COM, BMS, BAF desirable) NISMCertification 8 or 12 Desirable Knowledge of Dialers & CRM will an added advantage Excellent communication and presentation skills .Job DescriptionMandatory basic knowledge...

Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

We're Hiring | Help Desk / Network Engineer / IT Support CoordinatorIf you're passionate about IT support and ready to join immediately, share your CV at Location: Mumbai | Ahmedabad | Dehradun | DelhiNotice Period: Immediate Joiner/ 15 daysQualification: 3-Year Diploma (E&T / IT / Electronics / Computer / EC / Electrical) or BCAExperience: 2+ yearsRole...

Role-Finacle HelpdeskPerform EOD/BOD activitiesKey ResponsibilitiesMajor issues of Core Banking application Finacle.Responsibility of delivering END - to-END resolution and call closer process.Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...