Finacle Helpdesk/EOD/BOD

3 weeks ago


Mumbai Maharashtra India, Maharashtra AQM Technologies Full time

Role-Finacle Helpdesk

Perform EOD/BOD activities


Key Responsibilities

  • Major issues of Core Banking application Finacle.
  • Responsibility of delivering END - to-END resolution and call closer process.
  • Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle application.
  • Providing voice call support to bank users.
  • Handling Finacle CRM related issues
  • Resolving Interest application issues for CASA, Loans, CC, OD, and TD accounts.
  • Solving service calls and pending calls.
  • Handling locker and Chargeman related issues
  • Provide support to do EOD activities of all the Branches/SOLs.
  • Report generations: - Daily report, Weekly report, Fortnight report, MIS report at month end along with graphical presentation.


Qualifications

BE/B.tech /MCA / MBA/BSc Computer - 60% and above.

Knowledge of ITIL business process.

Exp in banking domain.

Exp in Finacle 10x.

Role Proficiencies:

1. 2 to 4 years

2. Working Knowledge of Finacle 10x.

3. Work schedule 24/7 on rotational shifts.

4. Knowledge in SQL and basic language in linux/unix.

5. Basic knowledge in Finacle customization



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