Dispute Delivery Manager

3 days ago

Gurugram Hyderabad, India Infosync Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: Restaurant Delivery Dispute Manager

Location: Gurgaon & Hyderabad

Shift: 7:30 PM 4:30 AM IST (US Shift)

Reports To: Controller FAO (US) & VP FAO (India)

About the Organisation:

InfoSync Services (part of CogentHub) is a leading provider of outsourced accounting, payroll, and financial services for multi-unit restaurants and franchises, enabling clients to cut costs and streamline operations globally.

Role Overview:

We are seeking an experienced Restaurant Delivery Dispute Manager to lead dispute resolution for third-party delivery platforms (Uber Eats, DoorDash, Grubhub, etc.). The role ensures lost revenue recovery, financial reconciliation, and smooth client operations through real-time monitoring, automation, and stakeholder management.

Key Responsibilities:

  • Manage and resolve delivery disputes across aggregator platforms, ensuring timely filings and maximum recovery.
  • Monitor disputes through dashboards, track KPIs (dispute rate, win rate, recovery TAT).
  • Lead a team of 1015, ensuring accurate dispute submissions and fraud detection.
  • Handle financial reconciliation between POS data, aggregator payouts, and internal systems.
  • Manage client onboarding/offboarding, mailbox management (TAT – 1 WD), invoicing, and stakeholder reporting.
  • Prepare weekly review decks, support client connects, and deliver customized solutions.

Requirements:

  • Bachelor's degree or equivalent with 10+ years' experience in operations, finance, or restaurant/retail industry.
  • Strong knowledge of aggregator platforms (Uber Eats, DoorDash, Grubhub) and POS systems.
  • Proven experience in dispute management, financial reconciliation, SLAs & KPIs.
  • Excellent communication, stakeholder management, and team leadership skills.
  • Proficiency in MS Excel & PowerPoint.

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