
Dispute Delivery
3 days ago
Senior Delivery Dispute Analyst
Location: Gurgaon/Naukri
Night Shift (7:30 PM 4:30 AM IST)
About Us
InfoSync Services (part of CogentHub) partners with leading multi-unit restaurants, providing outsourced accounting, payroll, and financial reporting solutions.
Role Overview
We are hiring a Senior Delivery Dispute Analyst to lead dispute resolution for restaurant delivery platforms (Uber Eats, DoorDash, Grubhub, Swiggy, Zomato). The role focuses on protecting revenue, managing financial reconciliations, and ensuring timely dispute closures.
Key Responsibilities
- Lead dispute management across aggregator platforms; ensure no dispute is unresolved
- Recover lost revenue via timely filing, strong evidence, and reconciliation
- Manage a team of 510 analysts; drive KPIs (dispute rate, win rate, TAT, accuracy)
- Handle client onboarding/offboarding, mailbox management, and regular connects
- Prepare invoices, stakeholder decks, and coordinate with finance teams
- Identify risks, fraud, and discrepancies in payouts vs POS systems
Requirements
- 6+ years experience in Retail/Restaurant industry dispute resolution or reconciliation
- Strong knowledge of delivery aggregator platforms (Uber Eats, DoorDash, Swiggy, etc.)
- Excellent English communication, MS Excel & PowerPoint skills
- Team management and client-handling experience in a fast-paced environment
Keywords: Senior Delivery Dispute Analyst, Delivery Dispute Manager, Restaurant Dispute Resolution, Uber Eats, DoorDash, Grubhub, Swiggy, Zomato, POS Reconciliation, Financial Reconciliation, Revenue Recovery, Fraud Detection, Team Management, Stakeholder Management, Excel, PowerPoint
-
Dispute Delivery
4 days ago
Gurugram, Hyderabad, India Infosync Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Restaurant Delivery Dispute Analyst (Junior)Location: Gurgaon & HyderabadShift: 7:30 PM 4:30 AM IST (US Shift)Reports To: Controller FAO (US) & Sr. Delivery Dispute Analyst (India)About InfoSyncInfoSync Services (part of CogentHub) provides outsourced accounting, payroll, and financial reporting solutions to multi-unit restaurants and franchises,...
-
Dispute Delivery Manager
11 hours ago
Gurugram, Hyderabad, India Infosync Full time US$ 90,000 - US$ 1,20,000 per yearJob Title: Restaurant Delivery Dispute ManagerLocation: Gurgaon & HyderabadShift: 7:30 PM 4:30 AM IST (US Shift)Reports To: Controller FAO (US) & VP FAO (India)About the Organisation:InfoSync Services (part of CogentHub) is a leading provider of outsourced accounting, payroll, and financial services for multi-unit restaurants and franchises, enabling clients...
-
Delivery Dispute Analyst
2 weeks ago
Gurugram, India Jobaaj Com Full timeSeeking a detail-oriented professional with 6+ years' experience in restaurant/retail dispute management, platform reconciliation (Swiggy/Zomato), and client support. Must excel in Excel, dispute resolution, and work US night shifts. Required Candidate profile Dispute analyst with 6+ yrs in restaurant/retail ops. Skilled in Excel, POS systems, dispute...
-
Senior Delivery Dispute Analyst
2 weeks ago
Gurugram, India Jobaaj Com Full timeProtecting Client Restaurant's Bottom Line through resolving disputes efficientlyAutomate dispute process for orders from platforms like Uber Eats, DoorDashReal-Time MonitoringRecover Lost RevenueFlag Suspicious CustomersFinancial reconciliation Required Candidate profile Excellent oral & written comm skillsExp. in Retail/Restaurant industryComprehensive...
-
Manager/ Delivery Manager- Cost
13 hours ago
Bengaluru, Gurugram, India Anlage Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe Delivery Manager will be responsible for overseeing and managing the cost estimation functions for complex and high-stakes projects. This role requires advanced and specialized knowledge and skills to deliver complex assignments and projects. The Delivery Manager will lead client projects or functional teams, manage important resources, navigate complex...
-
Delivery and Implementation Engineer
4 weeks ago
Hyderabad, Telangana, India The Depository Trust & clearing Corporation Full timeJob DescriptionJOB DESCRIPTIONAre you ready to make an impact at DTCCDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe...
-
Assistant Manager
1 day ago
Gurugram, Gurugram, India Genpact Full timeJob Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Sr manager- site operations- hyderabad
1 week ago
Hyderabad, India Airtel Full timeAccounting knowledge -Sound knowledge of all Accounting entry and ledger reconciliationOracle knowledge - Person should familiar with oracleSuggestion if any for cost reduction/ correction with line with MSA/ or agreementAnalyze the Business Performance on a Monthly basis in term of Cost efficiencyCandidate should Proficient in managing cross functional...
-
Sr Manager- Site Operations- Hyderabad
6 days ago
Hyderabad, India airtel Full time- Accounting knowledge -Sound knowledge of all Accounting entry and ledger reconciliation- Oracle knowledge - Person should familiar with oracle- Suggestion if any for cost reduction/ correction with line with MSA/ or agreement- Analyze the Business Performance on a Monthly basis in term of Cost efficiency- Candidate should Proficient in managing cross...
-
Sr Manager- Site Operations- Hyderabad
2 weeks ago
Hyderabad, India airtel Full time- Accounting knowledge -Sound knowledge of all Accounting entry and ledger reconciliation - Oracle knowledge - Person should familiar with oracle - Suggestion if any for cost reduction/ correction with line with MSA/ or agreement - Analyze the Business Performance on a Monthly basis in term of Cost efficiency - Candidate should Proficient in managing cross...