Assistant Manager

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee/Assistant Manager - I2C Deduction
In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization's revenue growth. You will be responsible for overseeing your team%27s daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope
Responsibilities
Dispute and Deduction Resolution
.Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
.Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.
.Effectively communicate and follow up with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.
.Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.

.Retrieve documentation related to over-tolerance deductions from customer portals, group email, or internal teams attach supporting documents to disputes in SAP Dispute Management.
.Apply correct reason codes and update dispute fields per standard desktop procedures.
.Validate customer deductions (non-Level 0) against supporting documentation to determine legitimacy.
.Follow standard processes for issuing credits to resolve Level 0 deductions.
.Should have knowledge in PowerBI to extract reports to collect invoice-level, material-level, and profit center data for deduction resolution.
.Clear valid deductions through Vistex claim processing and link deductions to related credits or claims.
.Route planned deductions with missing or incorrect trade promotion data to the Trade Promotion team.
.Request approvals from customers for unplanned deductions and issue credit memos or GL write-offs upon approval.
.Create chargebacks for invalid deductions after obtaining customer authorization and route to collections.
.Accurately document all actions and updates within SAP Dispute Management, including dispute status changes.

OSD (Over, Short, Damaged) & Exception Handling
.Process OSD tickets and create corresponding debit/credit memos as per procedure.
.Approve or reject OSD requests and escalate exceptional scenarios (e.g., recall, acquisition, divestiture).
.Process deductions for complex or non-standard business situations.

Credit & Rebill / Reversal Processing
.Create manual credit and debit memos as required.
.Execute reversals of cash applications and credit/debit offsets per policy.
.Perform invoice credit and rebill using SAP transaction VF11.
.Submit chargeback tickets for high-end customers and move planned OSD credits into agreements accordingly.

Reporting, Auditing & Compliance
.Generate and analyze deduction and dispute reports as required.
.Conduct reserve and lag analysis prepare corresponding journal entries for reserve adjustments.
.Perform regular audits, including credit memo, claim audit (SOX compliance), and team output quality checks.
.Manage and respond to both internal and external audit requests provide validated audit support documentation.
.Maintain and update customer database with relevant customer-specific data.

Productivity & Prioritization
.Manage daily task prioritization and productivity tracking in accordance with the Policy and Procedures Manual.
.Process and approve check requests as required.
.Maintain high accuracy and compliance with desktop procedures in all activities.

Documentation & Master Data
.Ensure bills of lading are scanned and indexed in SAP follow up on missing documents.
.Maintain up-to-date customer master data and documentation related to deductions and disputes.

Minimum Qualifications
.B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field.
.Relevant years of experience in Order to Cash and AR domain.
.Strong analytical skills and ability to work with complex data.
.Excellent attention to detail and problem-solving abilities.

Required Skills:
.Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team.
.Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
.Proficient in Microsoft Office - Excel, PowerPoint, and Word.
.Strong communication skills with ability to express ideas and recommendations clearly and succinctly.
.Ability to multi-task and prioritize items with specific time constraints.
.Ability to adapt to business%27 changing needs.
.Client focused mindset with proven ability to respond quickly to internal and external client requests.

Supply Chain:
.In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry.

Desirable Skills:
.Proficient in ERP systems (SAP)
.Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage.
.Excellent communication/ interpersonal skills.

Attitude and Aptitude:

.Exhibits adaptability, integrity, respect, and teamwork.
.Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills.
.Exhibits leadership traits.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.