Dispute Resolution Specialist

2 days ago

Hyderabad, Telangana, India beBeeFraud Full time ₹ 12,00,000 - ₹ 20,00,000

Our organization seeks experienced professionals to manage and resolve customer disputes and fraud cases with a focus on Mastercard chargeback processes.

Key Responsibilities:
  • We review, investigate, and resolve fraud and dispute cases in accordance with Mastercard chargeback rules and internal policies.
  • We analyze transaction data and supporting documentation to determine case validity and liability.
  • We prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • We communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • We identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • We maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • We support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Qualifications & Skills:
  • Two to five years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
Preferred Qualifications:
  • Experience working in financial institutions, fintechs, or payment processors.
  • Knowledge of both issuer and acquirer dispute processes.
  • Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.

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