On Site Service Technician

2 days ago

Dewas, Madhya Pradesh, India Cummins Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description

Job Summary:

On-Site Role

The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.

Key Responsibilities:

  • Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
  • Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
  • Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
  • Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
  • Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
  • Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
  • Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
  • Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
  • Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
  • Participate in technical training programs aligned with role requirements.
Responsibilities

Core Competencies:

  • Communicates Effectively – Delivers clear, concise information to various audiences.
  • Customer Focus – Builds strong customer relationships and delivers tailored solutions.
  • Develops Talent – Supports development goals of colleagues and service partners.
  • Manages Complexity – Solves problems using sound judgment and information analysis.
  • Self-Development – Proactively seeks growth opportunities and technical development.
  • Health and Safety Fundamentals – Models safe practices to contribute to a hazard-free workplace.
  • Values Differences – Appreciates diverse backgrounds, perspectives, and experiences.

Technical Competencies:

  • Diagnostics Application – Applies guided workflows and diagnostic tools to isolate and repair faults.
  • Electronic Service Tool Application – Uses software and hardware tools to service or troubleshoot equipment.
  • Engine Systems Interactions – Analyzes interdependent engine systems for accurate fault resolution.
  • Product Repair and Maintenance – Performs disassembly, repair, and reassembly of mechanical and electrical systems.
  • Service Documentation – Accurately captures service actions, parts used, and diagnostics performed.
  • Technical Escalation – Uses systems and expert support to resolve complex service issues.

Education, Licenses, and Certifications:

  • Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution.
  • Apprentice Certified Power Generation or Engine Technician (Preferred).
  • Relevant electrical certification (Optional).
  • Valid local driving license (Mandatory).
  • Additional licensing may be required based on local regulations and export control compliance.
Qualifications

Skills and Experience:

  • Basic to intermediate experience in field service, preferably within engine or power generation domains.
  • Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems.
  • Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently.
  • Prior involvement in technical training, customer service support, warranty disposition, and field failure handling.
  • Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR).
  • High voltage/low voltage system handling experience is an added advantage.

Additional Notes:

  • This position may require travel to customer locations and occasionally extended hours based on operational needs.
  • Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement.

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