On Site Service Technician

2 weeks ago

Dewas, Madhya Pradesh, India Cummins Talent Acquisition Full time US$ 90,000 - US$ 1,20,000 per year

Job Summary:

On-Site Role

The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.

Key Responsibilities:

  • Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
  • Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
  • Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
  • Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
  • Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
  • Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
  • Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
  • Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
  • Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
  • Participate in technical training programs aligned with role requirements.

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