On Site Service Technician

**DESCRIPTION**

**Job Summary**:
**On-Site Role**

The On-Site Service Technician - Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment.

**Key Responsibilities**:

- Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures.
- Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships.
- Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting.
- Conduct preventive maintenance and basic repairs while coaching customer employees where applicable.
- Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions.
- Train OEMs and service center teams on Cummins products, ensuring proper usage and support.
- Maintain service databases, update incident reports, and manage warranty cases and parts dispatch.
- Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care.
- Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents.
- Participate in technical training programs aligned with role requirements.

**RESPONSIBILITIES**

**Core Competencies**:

- **Communicates Effectively** - Delivers clear, concise information to various audiences.
- **Customer Focus** - Builds strong customer relationships and delivers tailored solutions.
- **Develops Talent** - Supports development goals of colleagues and service partners.
- **Manages Complexity** - Solves problems using sound judgment and information analysis.
- **Self-Development** - Proactively seeks growth opportunities and technical development.
- **Health and Safety Fundamentals** - Models safe practices to contribute to a hazard-free workplace.
- **Values Differences** - Appreciates diverse backgrounds, perspectives, and experiences.

**Technical Competencies**:

- **Diagnostics Application** - Applies guided workflows and diagnostic tools to isolate and repair faults.
- **Electronic Service Tool Application** - Uses software and hardware tools to service or troubleshoot equipment.
- **Engine Systems Interactions** - Analyzes interdependent engine systems for accurate fault resolution.
- **Product Repair and Maintenance** - Performs disassembly, repair, and reassembly of mechanical and electrical systems.
- **Service Documentation** - Accurately captures service actions, parts used, and diagnostics performed.
- **Technical Escalation** - Uses systems and expert support to resolve complex service issues.

**Education, Licenses, and Certifications**:

- Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution.
- Apprentice Certified Power Generation or Engine Technician (preferred).
- Relevant electrical certification (Optional).
- Valid local driving license (mandatory).
- Additional licensing may be required based on local regulations and export control compliance.

**QUALIFICATIONS**

**Skills and Experience**:

- Basic to intermediate experience in field service, preferably within engine or power generation domains.
- Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems.
- Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently.
- Prior involvement in technical training, customer service support, warranty disposition, and field failure handling.
- Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR).
- High voltage/low voltage system handling experience is an added advantage.

**Additional Notes**:

- This position may require travel to customer locations and occasionally extended hours based on operational needs.

**Job** Service

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Technician

**ReqID** 2416399

**Relocation Package** Yes